Software for UK EICR specialists

Did 11 EICRs for a Suffolk letting agent in March. Got paid in June. They wonder why I’m not picking up.

The EICR business is half technical, half debt collection. The test takes an hour. The template takes another hour. The agent disputes the C2 coding. The cert sits in their inbox for six weeks. You raise an invoice. Sixty days later you raise it again. Three months later the same agent rings asking if you can do twelve more.

This page is for the sparkies - sole-trader or two-van - whose week is mostly inspection-and-test, not installations. If that’s you, the main electricians page over-indexes on stuff that doesn’t apply (CU quoting, EV submissions, on-the-tools call-outs) and under-indexes on the bits that actually hurt: cert templating volume, format disputes, 60-day terms, recurring-renewal capture, coding indemnity exposure.

What your week actually looks like

• Twelve EICRs in the diary, three agents chasing for last month’s, one disputing a C2, one asking why the format doesn’t match “their” template.
• Sunday evening typing test results off the Megger into a template the agent might still reject.
• A landlord who’s read the cert wrong ringing on Tuesday asking if it’s safe to flick the consumer unit back on.
• The annual EICR renewal for the four-flat HMO you did last October - that you forgot to chase, and that’s now a Facebook quote going to someone else.
• C2 coding judgement calls you’d defend in front of a tribunal, written up in a hurry on a phone keyboard.
• A letting agent’s “admin fee” that arrives as a £15 deduction on payment, three months late.

This isn’t a job-management software problem. It’s a cert-volume problem with a cashflow problem stapled to it.

Example problems we could solve

1. The cert engine - type once, send straight away

The Sunday-evening moment: typing the same template over and over, then arguing about whether it’s the right template.

Solved looks like: test readings (synced from Megger / Kewtech where the instrument supports it, typed into a structured form where it doesn’t) drop into the BS 7671 EIC / EICR / Minor Works fields with the C1 / C2 / C3 coding grid as a first-class object. The cert lays itself into the template the agent has already signed off on - you bring the agent-specific layouts, we set them up - and comes out as a branded PDF in seconds. You still sign and code; the indemnity stays with you. The win is the gap between test done and PDF in the agent’s inbox drops from hours to minutes.

2. The landlord / agent portal - so they stop ringing you for the PDF

The 48-hour-chase moment: same landlord rings every 48 hours asking when the cert PDF is coming. You emailed it; he didn’t check spam.

Solved looks like: a per-agent magic-link portal showing every managed property’s cert, invoice, and payment status, with the 90-day expiry flag and a “re-book from this screen” one-tap action - “when does this expire?” becomes self-service. The longer version lives at Customer & Third Party Portal; the EICR-specific version adds the per-property cert portfolio view and the 90-day expiry flag with one-tap re-book.

3. Dunning that knows the Late Payment Act

The “fifteen-quid admin fee” moment: 60-day terms with a £15 “admin fee” deducted on payment, no interest charged because asking feels rude.

Solved looks like: the law applies by default - so the easy agents stay easy (you can soften the cadence per agent explicitly), and the chronic late payers see the 31-day Late Payment Act line without you having to add it yourself. Quietly, most agents pay sooner once it’s there. The longer version lives at Invoice & Dunning Ladder - invoice on completion → 14-day reminder → 31-day Late Payment Act chase with the statutory-interest line → 60-day escalation → 90-day Letter Before Action. The EICR-specific version pairs the cert-PDF auto-attach from the agent portal with the per-agent waive-interest setting.

4. Recurring-renewal recall - the EICR annuity capture

The lost-renewal moment: “I do the EICR for the HMO, then forget the next-year renewal. They get a Facebook quote, I lose £900.”

Solved looks like: every EICR you issue tagged with its next-due date (5 years for domestic, 12 months for commercial, on change of tenancy for short-let HMOs). Eleven months out, the customer or agent gets the “your annual EICR is due - reply YES to book” that routes into your diary, and the back-catalogue (5 years of certs already issued) starts working as new work. Most sparkies treat each cert like a one-shot; the lifetime value of an HMO landlord doubles when the renewal gets captured. The longer version lives at Recurring Service Recall.

5. C2 coding audit trail - for the dispute you’ll one day have

The disputed-C3 moment: “Customer queried a C3 six months later - I’d binned the test results.”

Solved looks like: an audit trail behind every cert. The raw test readings, the photos you took on site, the timestamped notes you made about the consumer unit’s condition, the version of BS 7671 you coded against - all sat in the cert record. If an agent disputes a C2 six months later, the record is there. If a tribunal ever asks, the record is there. It doesn’t change your indemnity exposure (you still sign) - it changes how defensible the record is when somebody pushes back.

The closest things we’ve already built

• RepairMinderour software for running an inbound-items repair business. Different vertical; same shape as the cert flow in problem 1 - work comes in, gets tracked, deliverable goes out, customer kept in the loop. See Repairminder.
• HC Electricalthe electrician we built and run software for in Haverhill. EICR is one of the headline services; the website-and-operational-layer-from-the-same-studio pattern transfers cleanly to an EICR-heavy business. See Hc Electrical.
• mendbuddyour multi-channel AI agent. The “landlord ringing about the PDF” problem is the same shape as the customer-status drain mendbuddy was built to absorb. See Mendbuddy.

FAQ

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Tell us what your EICR book looks like

How many EICRs a month, how many agents, what’s the average days-to-pay, what software you’re on now. Send an enquiry and we’ll come back with a sketch.