Solutions we ship for UK SMEs
"Solutions" on this site doesn't mean "products you can buy". It means the building-block shapes that came up across multiple verticals while we were rendering the industries surface - and that we now ship as bespoke builds for businesses that recognise themselves in the pattern. Same shape, scoped to your business; never templated, never off-the-shelf. If the industries pages are where you arrive because of who you are - a sparky, a roofer, a wedding photographer, a domiciliary-care manager - this index is where you arrive because of what hurts. The quote that didn't get followed up on Thursday. The recall annuity quietly leaking to a national competitor. The Tuesday-morning bookkeeper call you've already answered eight times this month. Different doors to the same building.
The catalogue is emergent rather than pre-designed. As each vertical hub got written the same operational moments kept turning up - the quote that goes silent on Thursday, the cancelled Saturday slot, the customer's third "is he coming" call at 09:45, the OZEV submission rejected on a meter-cut-out photo angle, the agent ringing about three properties she could see for herself if anyone gave her a portal. Once the same shape turned up in three or four verticals it earned its own page; once a vertical-specific shape was load-bearing enough on its own it earned one too. There are fifteen here right now, grouped by the buyer mode they live in - the same seven modes the industries index is organised by, because what hurts and who hurts both organise around the same operational moments.
Each solution page lives in depth: what hurts in concrete terms, what the solved version looks like in your week, what we'd build, the named tools we'd reach for, the closest live case study from our case-studies catalogue, and the verticals where the shape lands cleanly. The pages name the buyer's world the way the buyer would - Gas Safe, NICEIC, ARLA, MCS, the OZEV portal, the May 18th-three-bride Saturday - and they name the build the way we would, so by the end of a page you can tell whether the shape fits you and whether we'd be the right hands for the job. The index keeps out of both of those: it's an entry point, not a sales tool.
If one of these is the shape of your problem, tell us what's actually happening - we'll come back with a sketch of what we'd build for your business and what the fee would be. No prices on the site; every build is scoped to the business and the fee gets agreed in writing before the work starts.
Lead capture and first response
The minutes between a customer reaching out and someone capable replying.
An AI receptionist for voice, web chat, WhatsApp, SMS, Messenger, and Instagram DM - trained on your prices, your FAQ, your voice. 24-hour pickup, escalation when it has to.
A structured first encounter - capture, compliance check, scope-of-service signed, first payment taken, complete record to delivery - so *signed up* to *first delivered* closes to the same day.
Scheduling and day-of-service
The day the booking happens - confirming, reminding, running the loop.
Confirm, remind, en-route ETA, arrived, done, ninety-minute review prompt - running on the channel the booking came in on, with negative-sentiment routing before the one-star reply lands.
The anniversary, the renewal, the booster, the recall - the recurring revenue line captured as a per-customer cadence, with the renewal quote already drafted at -90 days.
The cancelled Saturday, the 7pm no-show, the 10:05 walk-in, the three brides who all asked for May 18th - every capacity event captured and re-filled from a structured waitlist before margin walks.
Payments and billing
From the quote that doesn't go silent on Thursday through to the retention release on completion.
Every quote becomes a tracked object with a nudge ladder on top - they hear from you again in your voice, on the right channel, before the competitor's follow-up lands.
Invoice on completion as the trigger; a chase ladder that adds statutory interest from day 31 - politely, in your voice, without you typing it.
Stage payments and retention release as first-class objects - deposit, strip-out, first-fix, completion, defects-liability - each a tracked milestone with photo evidence, the QS chased thirty days early.
Shopify, Amazon, eBay, doorstep card terminals, OTAs - into one accounting system. CIS reverse-charge at the line level. Equine bills split per horse. The bookkeeping that consolidates.
Comms and threads
One structured record of what was actually agreed, across every channel the customer's using.
One structured searchable thread per customer across voice, SMS, WhatsApp, email, web chat, the agent portal - *"what did we agree last week"* answered in two clicks, not fifteen minutes at midnight.
Content and cadence
The marketing cadence that runs off your operational data, on the channel that fits the customer.
The marketing cadence that runs off your operational data - before-and-after, portfolio rhythm, seasonal, tax-event timing - published on the right channel without the Sunday-night edit-post cycle.
Inventory and records
The evidence pack, the third-party portal, the submission window on a system you don't own.
The cert, the photo, the risk assessment, the consent, the audit log - captured at the moment it's true and assembled into the pack the inspector asks for. Friday afternoons back.
A read-only status surface for the third party who keeps ringing - the letting agent, the syndicate owner, the parent, the property manager - answering the Tuesday-morning phone call in self-service.
OZEV, MCS, DNO, warranty, insurer, Tell Us Once - every paperwork window on a portal you don't control, with the right photos, the right format, caught before the customer hears "rejected".
Dashboards
Was it profitable? One-screen check, not a forensic exercise three quarters after the project closed.
Time, materials, contractor cost, variation orders, cashflow - captured at the job touchpoint - turning *"was it profitable?"* into a one-screen check, not a forensic exercise.
Tell us what's slowing the business down
Send an enquiry - what you do, what's slowing you down, what you've already tried. We'll come back with a sketch of what we'd build and what it would cost. No calendar, no demo to sit through.